Conversation with Shep Hyken, a customer service expert, NSA
Hall of Fame speaker, New York Times and Wall Street Journal
bestselling author, and also the author of “I’ll Be Back: How
to Get Customers to Come Back Again and Again.”
“A Shark’s Perspective” is the podcast with the Who’s Who in marketing. Your host, Kenneth (Shark) Kinney, is a highly accomplished & creative marketer, growth executive, & nationally-renowned consultant & speaker on digital & TV.